Need help with a non-urgent medical or admin request? Contact us online.

Book an Appointment


  • Check your symptoms
  • Order repeat prescriptions
  • View your GP medical record securely
  • Register to be an organ donor
  • Choose how the NHS uses your data
  • Register at home without needing a password from the practice
  • Available on Android and Apple iOS
  • Once registered you can use the app on your smartphone or tablet 24/7


  • Get advice about common conditions
  • Consult and discuss your problem with your GP
  • Request administrative help like sick notes and letters
  • Order repeat prescriptions
  •  Complete a simple form about your problem or request
  • Your GP decides on the best treatment for you
  • The practice calls you or emails you with advice, a prescription or an appointment by the next working day
Contact us online for test results, fit notes, referrals and managing ongoing conditions. Submit a new request.


Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments. You can also access NHS App services from the browser on your desktop or laptop computer.

Download on the App Store
NHS App displayed on mobile phone

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Arranging your Appointment

Here are some tips to make the most of your appointment
  • GP appointments are for 10 minutes. Please book a double appointment if you have lots to discuss. The doctor may not be able to deal with all problems in one visit.
  • Please make a separate appointment for each family member
  • Try and talk about the most important thing first. It is best to talk about the most important problem first, even if it is the most embarrassing or worrying. Write everything down before hand if necessary.
  • Is this your first visit to the practice? Please bring a list of medication you are currently taking.
  • If you don’t understand, don’t be afraid to ask again. The doctor can explain what has been said or any words you did not understand.
  • Ask a friend or family member to come with you if needed.
  • Book an Advocate/Interpreter if English is not your first language and you would like support.
  • Request a Chaperone if you require a sensitive examination.
  • Make sure you know what happens next. You may be asked to book a follow up appointment, be referred to a consultant or for further tests.  Make sure you know if you need to do anything and write it down if necessary.
  • If you are late you may not been seen. Please allow plenty of time when travelling to the surgery.
  • Let’s us know if you cannot attend. Cancelling your appointment lets us offer it to someone else.
  • Zero tolerance. Please be respectful to other patients and staff when attending the practice. Disruptive or abusive behaviour will not be tolerated.
Routine Appointment with a Practice Nurse

Book your next nurse appointment online

Or contact our Reception Team on 020 7515 4860

We offer Extended Hours appointments on selected weekday evenings and Saturday mornings.

Our team of Practice Nurses and Assistant Practitioners (AP) offer a range of appointments…

  • Long term condition reviews (for asthma, COPD, diabetes, heart disease and many others)
  • NHS Health check
  • New patient check
  • Blood pressure check*
  • Procedures
    • 24 hour blood pressure monitoring
    • B12 injections
    • Dressings
    • Ear Syringing
    • ECG (heart tracing)
    • Surgical stitch and clip removal
  • Contraception and Womens Health
    • Contraceptive advice
    • Contraceptive pill start or repeat
    • Depot contraception injections
    • Sexual health screen
    • Smear test
  • Vaccinations
    • Baby and child
    • Adult

Please speak to reception to ensure you are booked with the right person.

*Did you know? Our pod machine in the waiting room can check your weight, height and blood pressure without needing an appointment.

Routine Appointment with a Doctor (GP)

Book your next GP appointment online

or contact our Reception Team on 020 7515 4860

Everyone is given their own named GP when they register with the practice. Please try and book with your Own GP whenever possible.

We offer Extended Hours appointments on selected weekday evenings and Saturday mornings.

Can’t wait for a routine GP appointment?

Blood Test (Phlebotomy)

Blood Test (Phlebotomy)

Booking a blood test appointment at the practice

Please ensure you have spoken to a doctor or nurse before booking an appointment for a blood test at the practice (or have received a letter or text message from us) so that the appropriate tests can be requested.

You can book online or call us on 020 7515 4860.

Blood tests at the hospital

Walk-in phlebotomy services are available at:

  • Royal London Hospital
  • Mile End Hospital
  • Barts Hospital

Please speak to Chrisp Street Health Centre reception for further details and current opening times.

Children’s blood tests

We are unable to take blood from children under 16 at the surgery. There is a Paediatric Blood Test Clinic at the Royal London Hospital.

Please speak to Chrisp Street Health Centre reception for further details and opening times.

Further information about types of blood test

You can find out more about blood tests, their purpose and the way they are performed on the NHS website.

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.